Office Phone: (951) 850-3944
**NEW Office Hours due to COVID-19**
Monday-Friday 11:30am-10pm Pacific Time
(Out of Office Holidays & Weekends)
All emails will be returned within 24-72 hours during business days. Monday-Friday excluding holidays & weekends
**Due to Corona Virus** Business Hours are Monday-Friday 11:30am-10pm Pacific Time. My office is closed Saturdays and Sundays, and major U.S. holidays.
I understand that things pop up and you need help immediately. For rush jobs, you will be charged a 25% surcharge for less than 72 hours’ notice and 50% surcharge for weekends or U.S. holidays.
Referrals is my favorite way to gain new business. Any time that you generously make a referral and the referral has consulted with me, please let me know and I will be sure to acknowledge you with a special gift of 1 free hour of virtual assistance, once the new client is signed.
I adhere to a strict confidentiality code and no information will be divulged to a third party. I take your confidentiality very seriously – all passwords are kept private and I use the highest level of internet security. If I need to use your credit card, I will shred the information after 1 use. Additional confidently measures are outlined in our Virtual Assistant Contract.
On occasion, it may be necessary for me to utilize a member of my contracting team to provide you the quickest and most accurate service. Under these circumstances, the team member’s work will be thoroughly checked by me to ensure excellence of service. All members of my contracting team are required to sign a confidentiality agreement upon hiring.
I use an online time tracking tool to accurately record my time spent for each of my clients. The hours I spend specifically for your business are all billable, including our phone and email communications. My time billed to you is purely spent for your business. There is absolutely no down time included.
If I am nearing the amount of time that you have budgeted for, I will let you know immediately. As a business owner myself, I understand it is important to watch your budget!
I accept payment through Dubsado, Stripe, Paypal and Wave. For clients abroad, I accept Payoneer.
Hourly Retainers are billed 50/50. You will receive an invoice (delivered via email) on the day your contract is signed and the next following payment is due on the 1st or 15th of the month, whichever date proceeds.
Please note that payment is due upon receipt or a late fee will be assessed after 48 hours past due.
Please reach out to me at: firstname.lastname@example.org if you have questions about your payment schedule.
Once you have completed your contract and invoice, you can securely send me your login information to all accounts I need access to by sending it via Lastpass.com. My email to receive your secured login information is: email@example.com