Dessi Popova
5/5

I have been a community and customer relationship manager for over 10 years. I have been a consultant for the past 7 years predominantly working with businesses in North America, Canada, and Australia.

Ever since I learned to walk, I loved being independent, exploring the world and helping like-minded people succeed. This type of attitude stayed with me throughout my life, even when I became a single mom 5 months ago.

Customer relationship management and high ROI are my expertise. I build digital ecosystems with conversion, upselling and retention focus. Your customers can be hosted on private membership / social media sites or public platforms like Facebook groups.

I can convert a large list of contacts into a vibrant digital community. Once the community ecosystem is set up, I have processes and system that allow me to build a viral relationship strategy that propels increased customer lifetime value, word of mouth and organic growth. I can also launch a brand new ecosystem from the ground up using Facebook groups.

COMPANY INFORMATION

Dennis

CONTACT INFORMATION

Email: dessi@dennis.community

Phone Number: +359876734272

Best Reached By: Email

SOCIAL MEDIA

LinkedIn: https://www.linkedin.com/in/desislavapopova/

LOCATION

Country: Spain

State| Province: Málaga

Time Zone: GMT+2 & EST Availability

BUSINESS HOURS

Hours: Flexible

SERVICES OFFERED

  • content creation: graphics, posts, videos
  • direct communication strategy and implementation
  • community campaigns
  • community sales, upselling, and conversion tactics
  • moderation and customer service

MY IDEAL CLIENT

My clients have a steady revenue stream and can afford to invest in nurturing their existing leads and customers. They are driven by a greater purpose and already looking at scaling their business to the next level. My ideal customers own marketing agencies, eLearning or coaching businesses, SaaS companies can be a great fit.

TOP 3 TIPS FOR CLIENTS

1. Ignore vanity metrics and know your true KPIs.
2. Focus on retention: don’t do transactions with your customers, build relationships instead.
3. Have a purpose, not just a sales pitch.

TESTIMONIALS

David Edelstein
Mindfulness Coach & Harvard Philosophy Graduate  
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"When Dessi looks at the Internet, she sees ways for people to come together through new processes that the ordinary eye simply does not see. This is someone with tremendous innovative creativity. I encourage you to get involved in the Dennis project, and I encourage you to get to know Dessi."
Sebastian Kuhnert 
Edutainment Executive
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"Dessi is a unique character, someone who makes an impact and leaves a thorough impression behind at any project she gets involved in. She will tell you straight what she thinks, will challenge the status quo and existing inefficiencies while being open to your suggestions and always have the best interests of the customer and the company at heart. "
Georgi Nikolov
Entrepreneur
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"She is a great communicator who is curious about others, non-judgmental and open to new ideas. She managed to create a community from the ground up by finding the right people and being a great motivator to each of them. Dessi built a strong (and deserved) reputation as someone with a vision and diligence. Many times her ability to work under pressure inspired me to push my abilities and create something better. "
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