I have been a community and customer relationship manager for over 10 years. I have been a consultant for the past 7 years predominantly working with businesses in North America, Canada, and Australia.
Ever since I learned to walk, I loved being independent, exploring the world and helping like-minded people succeed. This type of attitude stayed with me throughout my life, even when I became a single mom 5 months ago.
Customer relationship management and high ROI are my expertise. I build digital ecosystems with conversion, upselling and retention focus. Your customers can be hosted on private membership / social media sites or public platforms like Facebook groups.
I can convert a large list of contacts into a vibrant digital community. Once the community ecosystem is set up, I have processes and system that allow me to build a viral relationship strategy that propels increased customer lifetime value, word of mouth and organic growth. I can also launch a brand new ecosystem from the ground up using Facebook groups.
State| Province: Málaga
Time Zone: GMT+2 & EST Availability
My clients have a steady revenue stream and can afford to invest in nurturing their existing leads and customers. They are driven by a greater purpose and already looking at scaling their business to the next level. My ideal customers own marketing agencies, eLearning or coaching businesses, SaaS companies can be a great fit.
1. Ignore vanity metrics and know your true KPIs.
2. Focus on retention: don’t do transactions with your customers, build relationships instead.
3. Have a purpose, not just a sales pitch.